Any module or course purchased through the site may be downloaded for four calendar weeks after the transaction. Any written feedback package purchased must be used up within four calendar weeks after the transaction, that is to say you must send us your writing that you want to have feedback on as a Word document via email to info@iamielts.com no later than four weeks after having bought it.
All written feedback services and Skype tutorials are non-refundable. If you ever need to reschedule a Skype feedback session, you must do this via email, at least 24 hours before the date of the originally planned lesson. The same session can only be rescheduled once. If you are more than 15 late for a Skype session, the lesson is automatically cancelled and cannot be made up.